A ground-breaking decision by the Consumer Complaints Board in Denmark may have global consequences for the Apple computer company.
Users of the iBook G4 have found that shortly after the one-year guarantee runs out, the computer goes dead and the screen goes blank. But when they apply to the manufacturer to have the machine repaired or for a replacement, Apple responds that there is no question of a design fault, and anyway the 12 month guarantee date has passed.
Some users found that they could get the iBook G4 working again by clamping one side,
while others managed to reboot the machine by loosening the cover and inserting cardboard shims.
The Danish Consumer Complaints Board discovered that a solder joint between two components was weakened a little every time the computer was turned on. Eventually the joint broke and the iBook G4 would no longer function properly. Apple Computer International has already settled some cases in Denmark on the basis of the report.
The question now is if Apple will admit that there is a design fault in their computer and settle the complaints of their many customers in the world at large.
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